We want you to feel completely confident ordering from Jungle Dream Jewelry. If something isn't right, here's exactly how returns work.

Your right to return

If you're a consumer shopping from within the EU, you have 14 days from the day you receive your order to change your mind — no reason needed. Just let us know within that window, and you'll have another 14 days to send the item back to us.

How to start a return

The fastest way is through your account: sign in at your account page, find your order, and request a return directly — you'll get instant confirmation by email.

Prefer email? You can also reach us at info@jungledreamjewelry.com and we'll take care of it manually.

Sending the item back

You're responsible for the cost of shipping the item back to us. We'd recommend using a tracked service, since we can only process your refund once we've received the item (or you've shown us proof it's on its way).

Please make sure the piece hasn't been worn beyond simply trying it on — jewelry that shows signs of wear beyond that may affect the amount refunded.

Your refund

Once we've received your return, we'll process your refund within 14 days, using the same payment method you originally used to pay. This includes the price of the item and your original delivery cost (excluding any extra you paid for express or premium shipping over our standard option).

A note on custom sizing

If you've asked us to make a piece to a custom size or specification just for you, this falls outside the standard right of withdrawal, since it's made specifically to your measurements. If you're ever unsure whether your order qualifies, just ask us before you buy — we're happy to clarify.

Questions?

We're always happy to help. Reach out any time at info@jungledreamjewelry.com.

This page is a plain-language summary of your rights. Our full legal Terms of Service remain available in our store footer and take precedence in case of any conflict.